Privacy Policy for Heart2Heart with Syed Ali Haider

Effective Date: 26 Nov 2024

Welcome to heart2heartwithsyedalihaider.com (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and utilize our services.

1. Who We Are

Website URL: https://heart2heartwithsyedalihaider.com

Company/Individual Name: Syed Ali Haider

Contact Information:

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal data to provide and improve our services to you. This includes:

Personal Data:

  • Name
  • Email Address
  • Contact Information
  • Personal Account Preferences

Transactional Data:

  • Payment Information
  • Purchase History

Technical Data:

  • IP Address
  • Browser Type
  • Device Information
  • Cookies and Tracking Technologies

Sensitive Personal Data:

  • Health-Related Information: As a relationship counselor, we may collect sensitive data related to your emotional and psychological well-being. This data is handled with the utmost confidentiality and in compliance with relevant data protection laws.

Legal Basis for Data Collection:

  • Consent: You have actively consented to the collection and use of your personal data for specific purposes.
  • Contractual Necessity: The processing is necessary for the performance of a contract with you.
  • Legitimate Interests: We have a legitimate interest in processing your data to provide and improve our services.

Personal data is generated through your interactions with our site, such as submitting contact forms, leaving comments, and using our services. Additionally, technical processes like cookies and analytics may generate personal data.

WordPress Data Collection:

By default, WordPress does not collect personal data about visitors. However, certain plugins may collect personal data. Please refer to the relevant sections below for more information.

3. Comments

When visitors leave comments on our blog posts, the following information is captured:

  • Name
  • Email Address
  • Website URL (optional)
  • Comment Content

This data is used to display your comments and respond to your feedback. We may also use it to improve our content and services.

4. Media

Users who upload media files (e.g., images, videos) to our website should be aware that all uploaded files are publicly accessible. Please ensure that you do not upload sensitive personal information or copyrighted material without proper authorization.

5. Contact Forms

We use contact form plugins to facilitate communication between you and us. The personal data collected through these forms may include:

  • Name
  • Email Address
  • Message Content

Data Retention: Contact form submissions are retained for six months for customer service purposes. We do not use this information for marketing purposes.

6. Cookies

Our website uses the following types of cookies:

Essential Cookies:

  • WordPress Cookies: Used for site functionality and user authentication.

Performance and Analytics Cookies:

  • Google Analytics: Collects anonymous data to help us understand website usage and improve user experience.

Functionality Cookies:

  • User Preferences: Stores your preferences to enhance your browsing experience.

Advertising Cookies:

  • Third-Party Advertisers: May collect data to show relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings or by using our Cookie Settings page.

7. Analytics

Analytics Provider:

  • Google Analytics

Usage: We use Google Analytics to analyse website traffic and user behaviour to improve our content and services.

Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Privacy Policy: Google Analytics Privacy Policy

8. Who We Share Your Data With

We do not share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
  • Legal Requirements: We may disclose your data if required by law or to protect our rights.

Third-Party Providers:

  • Payment Processors: [e.g., PayPal, Stripe]
  • Email Service Providers: [e.g., Newsletter]

We ensure that these third parties adhere to strict data protection standards and only use your data for the purposes specified.

9. How Long We Retain Your Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Contact Form Submissions: 6 months
  • Analytics Data: 1 year
  • Customer Purchase Records: 10 years

10. What Rights You Have Over Your Data

You have the following rights regarding your personal data:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data.
  • Restriction: Request restriction of data processing.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to data processing based on legitimate interests.

To exercise these rights, please contact us using the information provided in the Contact Information section.

11. Where Your Data Is Sent

Data Transfers Outside the European Union:

If you are located in the European Union, please be aware that your data may be transferred outside the EU to ensure the continuity and efficiency of our services.

Safeguards:

  • Standard Contractual Clauses: We ensure that all data transfers comply with EU data protection standards through the use of standard contractual clauses.
  • Data Processing Agreements: Our third-party service providers are required to adhere to strict data processing agreements to safeguard your data.

12. Contact Information

For any privacy-specific concerns or inquiries, please contact us at:

If required by law, our Data Protection Officer is:

Name: Syed Ali Haider
Email: syed.alihaider112@gmail.com
Phone: +92 328 1877082

13. Additional Information

How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Data is encrypted during transmission using SSL certificates.
  • Access Controls: Access to personal data is restricted to authorized personnel only.
  • Two-Factor Authentication: Enhanced security for user accounts.
  • Regular Security Audits: Routine assessments to identify and mitigate vulnerabilities.
  • Staff Training: Ongoing training for staff on data protection best practices.

Data Breach Procedures

In the event of a data breach, we have established procedures to:

  • Identify and Assess: Quickly identify the breach and assess its impact.
  • Contain and Mitigate: Take immediate steps to contain the breach and mitigate its effects.
  • Notify Authorities: Inform relevant data protection authorities within the required timeframe.
  • Inform Affected Individuals: Notify affected users without undue delay if the breach poses a high risk to their rights and freedoms.
  • Review and Improve: Analyze the breach to prevent future occurrences and improve our security measures.

Third Parties We Receive Data From

We do not receive data about users from third parties, including advertisers, except as part of our integrated service providers that assist in delivering our services (e.g., payment processors, email service providers).

Automated Decision Making and/or Profiling

We do not engage in automated decision-making or profiling processes that affect your rights or freedoms. All decisions regarding your interactions with our services are made by human counselors to ensure personalized and empathetic support.

Industry Regulatory Disclosure Requirements

As a relationship counseling service, we adhere to all relevant privacy laws and regulations applicable to mental health services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

Acceptance of This Privacy Policy

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our site or services. Your continued use following the posting of changes constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided above.

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